Terms & Conditions

This Terms and Conditions (hereinafter referred to as "this Agreement") applies to all webpages, forms, and matching services provided by IDO Healthiness ("the Platform") (hereinafter referred to as "the Company" or "the Platform"). Whether you are an individual seeking health optimization (hereinafter referred to as the "User" or "Client") or a health provider/institution applying to join (hereinafter referred to as the "Health Experts or Professionals"), by accessing this Platform, submitting forms, or checking "I agree", you unconditionally accept to be bound by all terms of this Agreement. If you do not agree to this Agreement, please cease using the Platform immediately.

【1. Definition of Platform & Third-Party Agency Nature】

1.1 Non-Medical Institution Declaration: IDO Healthiness ("the Platform") operates solely as a third-party information distribution and matching platform hyper-focused on the wellness optimization sector. The Company is not a registered medical institution, nor is it a pharmaceutical distributor. The Company does not employ any Western medical practitioners, Chinese medicine practitioners, or clinical healthcare professionals regulated by Hong Kong law to practice in the name of the Company.

1.2 Information is Not Medical Advice: Any text, tags, questionnaire feedback, or manual matching recommendations provided on this Platform are for "non-clinical" wellness sharing and optimization advice purposes only, and absolutely do not constitute medical diagnosis, clinical treatment, prescription-writing, or disease prevention advice.

1.3 User’s Autonomy & Risk: Users acknowledge that health optimization protocols involve profound biological individuality. Recommendations by the Platform are for reference only. Users must evaluate health risks independently or consult their primary physicians or Practitioner before adopting any health protocol from a Health Experts or Professionals.

【2. Limitation of Liability & Disclaimer】

2.1 Independent Third-Party Status: All Health Experts or Professionals registered on the Platform are independent third-party contractors. No employment, partnership, joint venture, agency, or franchise relationship exists between them and the Company. Although the Company performs formal credential vetting and verification, it offers no warranty, express or implied, regarding the clinical efficacy, safety, legality, or outcome of their subsequent consultation services.

2.2 Company shall not be liable for any physical discomfort, aggravation of illness, personal injury, psychological harm, mental distress, or loss of profits or reputation sustained by any User arising from or in connection with the adoption or execution of any advice, protocols, exercise regimes, lifestyle interventions, or dietary supplements/health products recommended by the Health Experts or Professionals.

2.3 Cap on Liability

(a) （For Users/Clients）Given that the matching services and community consultations provided to Users are entirely free of charge, to the maximum extent permitted by law, the Company shall have no liability to any User for any loss. The Company’s cumulative maximum liability to any User shall under all circumstances be capped at Zero Hong Kong Dollars (HK$0).

(b) （Health Experts or Professionals）The cumulative maximum liability of the Company to any Health Expert (whether in contract, tort, or negligence) shall under no circumstances exceed the actual platform subscription fee paid by the said Health Experts or Professionals to the Company for the single (1) month immediately preceding the occurrence of the dispute.

【3. Health Experts or Professionals’ Representations, Warranties & Indemnity】

3.1 Warranty of Credentials: Health Experts or Professionals applying to join the Platform hereby represent and warrant to the Company that all academic credentials, registration certificates, licenses and personal resume submitted are genuine, current, and legally undisputed. Health Experts or Professionals commit to offering services strictly within their legally and professionally permitted scope of practice, and are strictly prohibited from engaging in any unauthorized medical practices (such as illegal medical practice or unlawful prescription of regulated substances).

3.2 Absolute Platform Indemnity and Irrelevance to Disputes: The User and the Practitioner explicitly acknowledge and agree that the Platform's services are strictly limited to informational matching. Any controversies, disputes, claims, or lawsuits arising from wellness consultations, protocols, malpractice, clinical incidents, or unauthorized practice shall be resolved solely within the independent legal relationship between the User and the Health Experts or Professional, and are entirely irrelevant to the Company and the Platform.

The User hereby unconditionally and irrevocably waives any and all rights to initiate any lawsuit, arbitration, administrative complaint, or claim against the Company, the Platform, its shareholders, directors, or employees resulting from such disputes. Should the User breach this provision by bringing any claim against the Company, the Company reserve the right to present this Clause for immediate dismissal of such claims, and the User, together with the involved Health Experts or Professionals, shall be jointly and severally liable to fully indemnify the Company for all legal defense costs, actual attorney’s fees, and any consequential loss of reputation.

【4. Tripartite Relationship & Absolute Financial Independence】

4.1 Independence of Service Contract and Transactions: The actual wellness optimization service contract and all financial transactions shall exist and take place strictly and exclusively between the Health Experts or Professionals and the Client. The Company’s service is limited solely to collecting a fixed monthly subscription/membership fee from the Health Experts or Professionals and facilitating the informational connection after obtaining the User's consent. The Company is not a party to the said service contract and never handles, collects, holds in escrow, or processes any transaction funds between the Client and the Health Experts or Professionals.

4.2 Disclaimer on Fee Negotiation and Refund Disputes: Any standard rates provided or informed by the Platform are for preliminary reference only. The Health Experts or Professionals and the Client retain absolute autonomy to negotiate, confirm, and settle the final service fees independently. Any requests, complaints, or disputes regarding payment amounts, payment methods, service quality, scheduling, cancellations, or refunds shall be handled directly and privately between the Client and the Health Experts or Professionals, and are entirely irrelevant to the Company. The Company bears no liability, guarantee, or civil responsibility for the Health Experts or Professionals' billing behavior, refusal to refund, or any financial misconduct. All monthly subscription or membership fees paid by the Health Experts or Professionals to the Company are strictly non-refundable under any circumstances once collected.

Disclaimer on WhatsApp Communities：Any WhatsApp communities, groups, or discussion boards (collectively, "Communities") operated by the Company for specific fields serve solely as channels for third-party health information exchange and scientific sharing. Any statements, advice, articles, or replies posted within the Communities by Health Experts or Professionals, other Users, or any third party represent their personal views only, do not represent the position of the Company, and do not constitute medical endorsement. The Company does not actively monitor or review the timeliness, accuracy, or safety of the information in the Communities. The Company shall not be held liable for any loss resulting from the adoption of any statements made within the Communities.

【5. Personal Data (Privacy) Collection Statement】

5.1 Privacy Compliance: The Company strictly complies with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). All private data submitted by Users and the Health Experts or Professionals, including names, contact info, health issues or needs or expectations, and biological credentials, shall only be used for manual screening, matching, and directly related operational purposes.

5.2 Consent to Disclose: Clients explicitly authorize and agree that the Company has the right to disclose the health issues or needs or expectations and de-identified profiles submitted in their forms to potential Health Experts or Professionals for matching purposes. The Company promises to adopt reasonable encryption measures, but shall be exempted from liability within the scope permitted by law for data breaches caused by force majeure or malicious third-party cyberattacks.

5.3 Consent to Disclose & Community Consent: Clients explicitly authorize and agree that the Company has the right to disclose the health needs, name, and WhatsApp contact number submitted by the Client to the designated Health Experts for matching purposes. Furthermore, Clients understand and agree that when joining any WhatsApp communities or groups organized by the Platform, their WhatsApp account information (including but not limited to phone number, profile photo, and display name) will be visible to Health Experts or Professionals and other members within the group. The Company bears no legal responsibility for any private communications or acts initiated by other group members using such visible information.

5.4 Technical & Payment Data : Your IP address, browser type, browsing tracking (Cookies) on our store, and encrypted payment information processed through trusted third-party payment gateways. This is used to verify transaction security, prevent fraud, and analyze website data to improve the store layout and wellness columns.

5.5 Data Sharing Boundaries & Phased Disclosure: We pledge never to leak your personal data, health reports, or identity information to any unrelated third parties. Your information will only be shared or disclosed under the following necessary circumstances:

a. Phased Consent for Expert Matching : Clients explicitly authorize and agree that the Company has the right to disclose relevant profiles to potential and designated Health Experts:

i. Screening Phase: The Company shall only disclose de-identified (anonymous) health needs, expectations, and basic profiles to potential Health Experts for preliminary evaluation.

ii. Confirmed Matching: Once a match is confirmed and established, the Company has the right to disclose the Client's health needs, name, and WhatsApp contact number to the designated Health Expert to facilitate the service.

b. Logistics, Customs & Payment Gateways:

i. Logistics & Customs Clearing Providers: Disclosed only to logistics companies responsible for clearing and delivering your orders, providing only the necessary real-name declaration and shipping details.

ii. Third-Party Payment Gateways: Your credit card or digital wallet information is encrypted directly by third-party payment platforms. The Platform does not store your full card passwords or transaction credentials.

c. Compulsory Legal Requirements: When disclosure is mandatory in accordance with the laws of the Hong Kong Special Administrative Region or orders from judicial authorities.

5.6 Privacy Protection of Health Experts' Credentials

To maintain the professionalism of the Platform, all credential verifications, academic degrees, professional certificates, or related qualification documents submitted by Health Experts to the Platform are treated as strictly confidential. The Company pledges never to disclose or leak such documents to any third party, except under the following circumstance: when a specific client, upon confirmation of matching, explicitly and actively requests to verify the qualifications of their interested expert, the Company may provide such access to that specific client only, subject to obtaining the prior consent of the respective Health Expert.

【6. Intellectual Property & Governing Law】

6.1 Intellectual Property: All original luxury visual designs, brand trademarks, Slogans ("Decoding Life. Committing to Healthiness. Purely Focused, Precisely Curated."), and the text of this Agreement belongs exclusively to the Company. Any unauthorized copying, reproduction, or commercial advertising usage by any third party is strictly prohibited.

6.2 Governing Law & Exclusive Jurisdiction: The interpretation, validity, performance, and dispute resolution of this Agreement shall be governed exclusively by the laws of The Hong Kong Special Administrative Region (HKSAR) . Any dispute, controversy, or claim arising out of or in connection with this Agreement or the Platform's services shall be submitted to the exclusive jurisdiction of the Hong Kong Courts.

【7. Product Statements】

7.1 Product Quality Liability: The formulation, manufacturing process, legality of label descriptions, packaging integrity, and potential manufacturing defects of all products are the sole responsibility of the respective overseas brand owners/original manufacturers. The Platform shall not be held liable, to the maximum extent permitted by law, for any physical discomfort or adverse reactions caused by the original manufacturing processes, ingredient fluctuations, or individual consumer allergies to specific ingredients.

7.2 Reseller Status: For all goods sold on this Platform, the Company acts solely as an agent, importer, or reseller. The Company is not the original manufacturer of the aforementioned products.

7.3 Personal Use Principle: The Platform primarily operates through cross-border direct mail or personal effects customs clearance models. By placing an order on this Platform, the customer (buyer) acknowledges that the purchased goods are strictly for personal use and shall not be used for any secondary commercial wholesale or unauthorized resale.

【8. Orders & Logistics】 Applicable to any customer who purchases health products on the platform）

8.1 Real-name customs clearance obligation (if applicable): Due to any government or customs supervision requirements, customers outside Hong Kong or whose orders require delivery to overseas regions must provide the true and accurate recipient's name, contact number, and legal identity card number for customs declaration when placing the order. If the goods are detained, returned, destroyed, or subject to additional customs duties due to the customer providing false or incorrect information, the customer shall bear all losses and legal liabilities.

【9. Returns & Cancellation Policy】 Applicable to any customer who purchases health products/ tests on the platform）

9.1 Product Returns, Exchanges & Quality Disputes:

a. No Change-of-Mind Returns: Due to the safety, hygiene, and strict quality control standards of dietary supplements and food products, all items are strictly non-refundable and non-exchangeable once sold or dispatched via cross-border shipping.

b. Quality Issue Resolution: If a product arrives with verifiable major quality issues (such as damaged packaging resulting in product leakage, expiration, or incorrect items sent), you must contact our wellness specialist within 48 hours of delivery receipt, providing clear unboxing videos and photographic evidence for verification.

c. Resolution Protocol: Upon verification and approval by the Platform, we will arrange a free replacement of the product for you. Under no circumstances shall cash or original payment method refunds be issued.

9.2 Cancellation & Refund Policy for Services and Testing Products:

a. Consultation & Analysis Services: Any consultations, customized wellness protocols, or report analysis services involve dedicated, tailored intellectual and time commitments from our team. Once payment is successfully made to activate the service, or once the analysis report has been interpreted, all associated fees are strictly non-refundable.

b. Test Kits & Diagnostic Services:

To ensure biological safety, hygiene, and lab compliance, all Test Kits (including self-sampling kits) are strictly non-refundable, non-cancelable, and non-exchangeable once they have been dispatched, once the product security seals are broken/tampered with, or once the collected sample has been submitted to the laboratory for analysis.

【10. Disclaimers - Critical Protection】

10.1 Non-Medical Institution Statement: All health optimization protocols, consultations, lifestyle optimization suggestions, and comprehensive interpretations of various body metabolic/test reports provided by the Platform and its health team constitute dietary nutritional conditioning, health consulting, and biochemical trend opinion sharing only. They do not belong to, nor do they constitute, any form of medical diagnosis, clinical consultation, medical treatment, prescription, or medical intervention.

10.2 Not a Substitute for Medical Diagnosis: Any views, opinions, and suggestions expressed or provided on this Platform shall under no circumstances replace or substitute for professional medical diagnosis and treatment.

10.3 Customer's Duty of Independent Judgment: If you are currently suffering from any specific physical or mental illness, taking hospital-prescribed medications, or in a special physiological stage (such as pregnancy, lactation, childhood, advanced age, etc.), you are responsible for, and are strongly advised to, consult your primary care physician or clinical medical team before implementing any nutritional and dietary suggestions integrated by this Platform or consuming products resold by this Platform.

10.4 All recommendations provided by our AI IDO Healthiness Strategist and chat bot system is for personalized dietary nutrition and lifestyle optimization reference only, and does not constitute medical diagnosis, clinical prescription, or medical treatment recommendations. Also, The AI system's quiz results depend entirely on the inputs provided by the user. The platform does not guarantee that AI-generated content is completely error-free, and users assume all risks associated with using such information.

10.5 Assumption of Risk: The suggestions provided by this Platform are for reference only. If a customer independently decides to interrupt or delay standard medical treatment, or relies on the suggestions of this Platform as a medical basis, resulting in any changes in health conditions, the Platform and its team members shall not bear any direct or indirect legal or medical liability.

【11. Hardware Sales & Return Policy Addendum - Applicable to Smart Crystal Bracelet and Wellness Tech Tools or Hardware Purchases】

11.1 Non-Medical Device Disclaimer

The Smart Crystal Bracelet is a consumer lifestyle and wellness device. It is NOT a medical device, nor is it intended to diagnose, treat, cure, or prevent any disease or medical condition. Heart rate, HRV, SpO2, and sleep tracking data provided by the device and the synced app are for general fitness and wellness reference only. Data accuracy may vary based on individual physiology and wearing habits, and should not be used as a substitute for professional medical equipment.

11.2 All Sales Final & Strict No-Return Policy

Due to the personalized nature of our health wearables and international logistics regulations, ALL SALES ARE FINAL.

No Change-of-Mind Returns : We do NOT accept returns or issue refunds for change of mind, incorrect style selection, or subjective preferences.

No Unsolicited Physical Returns : Customers must NOT ship hardware items back to our warehouses, shipping origin (Shenzhen), or headquarters without prior written authorization. Any unauthorized physical packages returned will be refused, abandoned, and will NOT be eligible for any refund or store credit.

11.3 Defective or Damaged Goods Policy

In the rare event that your product arrives physically damaged or mathematically defective upon opening:

You must contact our customer support team at info@idohealthiness.com within seven (7) calendar days of carrier-confirmed delivery. Any claims, complaints, or replacement requests submitted after seven (7) calendar days from the delivery date will be strictly rejected, voided, and not processed under any circumstances.

Proof Required : You must provide clear photographic and video evidence demonstrating the defect/damage, along with the order number and shipping label.

Remedy (Replacement Only) : Upon verification and approval by our quality team, IDO Healthiness will ship a brand-new replacement unit at no extra charge or issue store credit for our online store. No physical return of the original item is required or permitted.

11.4 Shipping, Customs & Delivery Liability

International Fulfillment: Orders are processed and dispatched via our international direct-fulfillment hubs (including Shenzhen). Shipping timeframes provided at checkout are estimates and not guaranteed.

Importer of Record : The customer is responsible for providing an accurate shipping address and ensuring compliance with local import laws. Any import duties, taxes, or customs clearance fees levied by US Customs (if applicable) are the sole responsibility of the buyer.

Carrier Delivery Liability : Our liability ends once the shipping carrier (e.g., USPS, FedEx, DHL) marks the package as "Delivered" to the designated shipping address. IDO Healthiness is not liable for packages stolen, lost, or misplaced after carrier delivery confirmation.

11.5 Material & Appearance Disclaimers

Crafted Crystal & Finish Variations : The Smart Crystal Bracelet features crafted crystal glass combined with a zinc alloy frame. Minor variations in color reflection, bead sizing, or surface luster due to lighting, monitor displays, or manufacturing processes are normal and do not constitute product defects.

Waterproof Rating Limits (IP68) : The IP68 rating applies to room-temperature fresh water (splashes, rain, daily handwashing). It does NOT cover exposure to hot water, saunas, steam rooms, seawater, or high-pressure water sports. Water damage caused by improper usage voids all replacement rights.

11.6 Third-Party Software Disclaimer

The Smart Crystal Bracelet utilizes a third-party mobile application developed and maintained by the hardware manufacturer for device pairing and data synchronization. IDO Healthiness does not own, develop, maintain, or control the application. IDO Healthiness expressly disclaims any liability or responsibility for: Bugs, connectivity issues, server downtime, or system crashes within the application. Future updates, interface modifications, or removal of the application from the Apple App Store or Google Play Store. Data collection, privacy practices, or security policies of the application and its original developer. Your download and use of the application are strictly governed by the Terms of Service and Privacy Policy provided by the app developer.

【12. Amendments 】

12. Right to Amend: IDO Healthiness operated by Hong Kong registered limited company: IDO INTERNATIONAL HEALTH LIMITED, The Company The Company reserves the right to modify, alter, or update these Terms and Conditions at any time. The amended terms shall become effective upon publication on the Platform.